Payment and Refund

1. Fixed Prices

At TaxiZara, we operate a fixed and transparent pricing policy. The price communicated at confirmation is the final price you will pay.

2. Accepted Payment Methods

2.1 Payment at End of Trip

• Cash: payment in euros (EUR)
• Bank card: Bancontact, Visa, Mastercard via mobile terminal
• Payconiq: payment via the Payconiq by Bancontact app

2.2 Advance Payment

• Bank transfer: for advance confirmed bookings

3. When to Pay

• Standard trips: payment at the end of the trip
• Airport shuttle (outbound): payment upon arrival at airport
• Airport shuttle (return): payment upon arrival at destination
• Tourist transfers: payment at the end of the service

4. Invoicing

An invoice can be provided upon request. Contact us at info@taxizara.be with:

• Full name or company name
• Complete address
• VAT number (for professionals)

5. Cancellation Policy

5.1 Free Cancellation

5.2 Cancellation with Charges

• Between 12 and 24 hours in advance: 50% of the trip amount
• Less than 12 hours in advance: 100% of the trip amount
• No-show: 100% of the trip amount

5.3 How to Cancel

• By phone: +32 492 220 330
• Via WhatsApp: +32 492 220 330
• By email: info@taxizara.be

6. Refunds

6.1 Refund Cases

• Cancellation by TaxiZara: full refund
• Major technical problem: partial or full refund
• Non-compliant service: after review of complaint

6.2 Refund Timeframe

• Bank transfer: 5 to 10 business days
• Bank card: according to your bank's timeframes (5 to 14 days)

7. Special Cases

7.1 Customer Delay

• Free waiting time of 15 minutes
• After that, waiting charges may apply
• After 30 minutes without contact, the trip may be considered a no-show

7.2 Airport Shuttle - Flight Delay

We track your flight in real-time. In case of delay, we adjust our arrival time at no extra charge.

8. Payment Complaints

9. Payment Security

• Certified and secure payment terminals
• No storage of bank card data
• Transactions compliant with PCI-DSS standards

10. Contact