Privacy Policy

1. Introduction

TaxiZara places great importance on the protection of your personal data. This privacy policy aims to inform you about how we collect, use and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian legislation.

2. Data Controller

3. Data Collected

3.1 Data provided directly by you

• Identification data: surname, first name
• Contact details: email address, phone number, postal address
• Booking data: pick-up and drop-off addresses, date and time, number of passengers
• Travel information: flight number, station

3.2 Automatically collected data

• Browsing data: IP address, browser type, pages visited
• Cookies: see our Cookie Policy

4. Purposes of Processing

• Service delivery: processing your bookings, organizing your transfers
• Customer management: responding to your requests, handling complaints
• Billing: issuing invoices, payment management
• Legal obligations: accounting and tax obligations

5. Legal Basis

• Contract performance: for processing your bookings
• Legal obligation: for accounting requirements
• Legitimate interest: for improving our services
• Consent: for marketing communications

6. Retention Period

• Booking data: 3 years after the last service
• Billing data: 10 years (Belgian legal requirement)
• Contact data: 3 years after last contact
• Cookies: maximum 13 months

7. Data Recipients

• TaxiZara staff: only authorized personnel
• Technical providers: web hosting (Hostinger), form service (Tally)
• Competent authorities: in case of legal obligation

We never sell your data to third parties.

8. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access: obtain confirmation that your data is being processed
• Right to rectification: have inaccurate data corrected
• Right to erasure: request deletion of your data
• Right to restriction: request limitation of processing
• Right to portability: receive your data in a structured format
• Right to object: object to processing of your data
• Right to withdraw consent: at any time

To exercise these rights, contact us at +32 492 220 330 or info@taxizara.be.

9. Complaints

You may lodge a complaint with the Belgian Data Protection Authority (DPA):

10. Contact